Action verbs help to describe exactly what you accomplished and how you did it in previous roles. These can include words like listen, record, sell, manage and respond. Include action verbsĬonsider using active verbs throughout your document. Consider including these in your experience section to show what your responsibilities were at previous jobs and what you've achieved. In customer service, these might include customer satisfaction scores, data entry statistics or turnaround times for responding to queries. Including metrics is a way to show your achievements with concrete numbers.
Related: Customer Service Skills: Definitions and 17 Examples Use quality metrics where possible The last place you can highlight your skills is in the experience section, where you can describe your responsibilities and how you applied skills, like customer focus or data entry, to perform your duties. You can also mention some of these in your professional summary or objective, along with your top achievements. A bulleted list of the skills you have can help show hiring managers a snapshot of your qualities.
You can emphasize your customer service skills in several places on your resume. When reviewing the job description, determine which skills, like point-of-sale (POS) system proficiency, data entry and issue resolution, a hiring manager may want in a candidate and add them where possible. Consider writing an objective if you have fewer than five years of experience and a professional summary if you have more. You might mention how many years of experience you have in customer service and a particular industry early in the resume. Here are some tips you can follow when writing a customer service resume: Target the specific job descriptionĬustomer service can be a broad field, so it's important to target each job description to which you apply carefully.
Tips for writing a customer service resume To upload the template into Google Docs, go to File > Open > and select the correct downloaded file.
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